Privacy Policy | Zaimna.store
🔒 Your privacy matters

Privacy Policy

We keep things simple and transparent. Here’s exactly what information Zaimna.store collects, why we collect it, and how we protect it.

📅 Last updated: 4 November 2026

📌 The short version (TL;DR)

✅We only collect what we need to process your order and improve your experience.
✅We never sell your personal data to anyone, ever.
✅You can ask to see, correct, or delete your data at any time.
✅We use cookies to keep your cart working and remember your preferences.
✅Payments are handled securely by trusted providers — we never see your card details.
✅Questions? Email us at sales@zaimnaltd.store

1 Who we are

Zaimna.store is operated by ZAIMNA LTD, a company registered in England & Wales (Company Number: 17552772).

Registered address:
Unit A2011, Siu Office
4-6 Greatorex Street
London, United Kingdom
E1 5NF

We are the data controller for the personal information collected through this website. That means we are responsible for deciding how and why your data is used — and for keeping it safe.

If you have any questions about this policy or your data, you can contact us at sales@zaimnaltd.store or call +44 788 250 1321.

2 What information we collect

We collect information in a few different ways, depending on how you interact with our store:

🛒 Information you give us directly

  • Order information: your name, email address, phone number, billing address, shipping address, and order details (products purchased, quantities, prices).
  • Account information: if you create an account, your name, email, and password (encrypted).
  • Contact information: if you fill out our contact form or email us, we collect your name, email address, phone number (optional), and the content of your message.
  • Reviews and feedback: any product reviews, ratings, or feedback you submit.

📊 Information collected automatically

  • Device and browsing data: IP address, browser type and version, operating system, referral source, pages viewed, time spent on pages, and clicks.
  • Cart and session data: items in your cart, session identifiers, and preferences (such as currency or language).
  • Cookies: see Section 6 below for full details.

💳 Payment information

We do not store or process your full card details on our servers. All payments are handled by secure, PCI-DSS-compliant payment processors (such as Stripe, PayPal, or WooCommerce Payments). We only receive a confirmation that payment was successful, along with limited details like the last four digits of your card and the transaction ID.

🔒 We never ask for sensitive data such as your full card number, CVV, passwords, or government ID via email or contact forms. If you receive such a request claiming to be from Zaimna, please report it to us immediately.

3 How and why we use your information

We only use your personal data where we have a lawful basis to do so. Under the UK GDPR, these bases are:

  • Contract: to process your order, take payment, deliver your products, and handle returns.
  • Legitimate interests: to improve our website, prevent fraud, and keep our store secure.
  • Consent: to send you marketing emails (only if you opt in), and to place non-essential cookies.
  • Legal obligation: to keep records for tax and accounting purposes, or to respond to lawful requests.

Specifically, we use your data to:

  • Process and fulfil your orders, including shipping and delivery notifications.
  • Manage your account, order history, and returns.
  • Respond to your enquiries, support requests, and contact form submissions.
  • Send order confirmations, invoices, and shipping updates.
  • Send marketing emails about products, offers, or news — only if you have opted in. You can unsubscribe at any time.
  • Improve our website, products, and customer experience through analytics.
  • Detect and prevent fraud, abuse, and security issues.
  • Comply with legal and tax obligations.

4 Who we share your information with

We do not sell, rent, or trade your personal data. We only share it with trusted third parties who help us run our store, and only to the extent necessary:

  • Payment processors (e.g. Stripe, PayPal, WooCommerce Payments) — to process payments securely.
  • Shipping and delivery partners (e.g. Royal Mail, Evri, DPD) — to deliver your orders. We share your name, address, and phone number.
  • Email and marketing providers — to send order confirmations and, if you opt in, newsletters.
  • Website hosting and IT providers — who host our site and keep it running securely.
  • Analytics providers (e.g. Google Analytics) — who help us understand how the site is used. Data is aggregated and anonymised where possible.
  • Legal authorities — if required by law, regulation, or a valid legal request.

All our third-party partners are carefully selected and required to handle your data securely and in line with data protection laws.

5 How long we keep your information

We keep your personal data only for as long as necessary for the purpose it was collected, or as required by law:

  • Order and transaction records: kept for 6 years after your last order, to comply with UK tax and accounting laws.
  • Account information: kept while your account is active. If you delete your account, we remove your data within 30 days, unless we’re legally required to keep it.
  • Contact form submissions: kept for up to 2 years, then securely deleted.
  • Marketing email data: kept until you unsubscribe, plus a short period to process your request.
  • Website analytics: kept in aggregated, anonymised form for up to 26 months.

6 Cookies & similar technologies

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep your cart working, and understand how the site is used.

We use the following types of cookies:

Type Purpose Examples
Essential Required for the store to function — keeping your cart, login session, and checkout secure. woocommerce_cart_hash, wp_session
Preferences Remember your settings, such as currency, language, or dismissed banners. store_preferences, dismissed_notice
Analytics Help us understand how visitors use the site so we can improve it. _ga, _gid (Google Analytics)
Marketing Used to show relevant ads and measure campaign performance (only with consent). _fbp (Meta Pixel), _gcl_au

Your choices: When you first visit our site, you’ll see a cookie banner where you can accept all cookies, reject non-essential ones, or manage your preferences. You can also block or delete cookies through your browser settings at any time. Please note that blocking essential cookies may prevent the store from working properly.

7 Your data protection rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to access: request a copy of the personal data we hold about you.
  • Right to rectification: ask us to correct any inaccurate or incomplete data.
  • Right to erasure: ask us to delete your data (subject to legal retention requirements).
  • Right to restrict processing: ask us to limit how we use your data.
  • Right to data portability: request your data in a structured, machine-readable format.
  • Right to object: object to processing based on legitimate interests, or to direct marketing at any time.
  • Right to withdraw consent: if processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email us at sales@zaimnaltd.store. We will respond within 30 days. We may need to verify your identity before processing your request.

📢 Right to complain: If you’re unhappy with how we’ve handled your data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at ico.org.uk. We’d appreciate the chance to resolve your concern first, so please contact us before escalating.

8 How we protect your data

We take security seriously and use appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption across the entire website (look for the padlock in your browser).
  • Secure, PCI-DSS-compliant payment processing — we never store card details.
  • Access controls so only authorised staff can access personal data.
  • Regular software updates and security monitoring.
  • Secure, encrypted backups of our website data.

While we do our best to protect your data, no method of transmission over the internet is 100% secure. If you suspect any unauthorised access to your account, please contact us immediately.

9 International data transfers

Zaimna.store is based in the UK. Some of our third-party service providers (such as payment processors or analytics tools) may process data outside the UK or European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place — such as UK-approved Standard Contractual Clauses or adequacy decisions — so your data remains protected to UK standards.

10 Children’s privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11 Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we’ll update the “Last updated” date at the top of this page. If the changes are significant, we’ll notify you by email or with a prominent notice on our website.

We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch:

ZAIMNA LTD — Data Protection

🏢Unit A2011, Siu Office, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
✉️sales@zaimnaltd.store
📞+44 788 250 1321
🕒Monday – Friday, 9am – 6pm (GMT)
📋Company Number: 17552772 — Registered in England & Wales

Your trust means everything to us.

We’re committed to keeping your data safe and being transparent about how we use it. If anything isn’t clear, just ask — we’re happy to help.

✉️ Contact our team